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A new way to communicate with customers.


Hotline threads emails, phone calls, and SMS messages by conversation and organizes them by customer.

Simple, powerful, customer retention magic for teams.
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Modern Communication for Customer Teams

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Aggregated Communication


Hotline aggregates email, phone, SMS, IM, and conf call communication by and organizes it by customer. A single point of contact for the customer becomes a single point of action for you. No need to check multiple voicemail boxes, email, or log into multiple systems to see what's going on.

Team Triage


Hotline helps you stay on top of what you need to know. In one place you can see all email, SMS, and phone activity, customer by customer, you can find what's hot, get up to speed, quickly respond, assign to a team member, watch and collaborate as communication flow happens.

Transparency


Hotline opens the ongoing customer conversation to the entire team for collaboration. No more silos of information where messages are hidden inside someone's email or deleted from their mobile voicemail.

Accountability


Hotline's smart routing ensures customer communication is handled quickly and accurately by the right person based on your business rules. Messages get handled, acount coverage is ensured, customer are delighted.

We've built Hotline.io to be the customer communication app for teams. It makes it easy to handle interactions with your customers, increases revenue and renewal rates by keeping your team fast and informed as they communicate with your customers. Like they are all customer ninjas.

HOW IT WORKS

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One Unique Phone # for Each Customer

One number for INBOUND, OUTBOUND, and CONFERENCE calls. Give your customer a hotline.

One Unique Email for Each Customer

Smart routing, assignment, escalation and rules lets you focus on the solution.

Triage, Discuss, Collaborate, Resolve

Simple mobile and desktop tools put the message where it needs to be, with context, faster.

Your Rules Your Workflow

Drag and drop coverage schedules, escalation rules, response time alert thresholds.

Record & Store Voice Calls for Reference

Transcribed calls become part of the thread, so no detail is lost.

Pause when you need a break

SmartStatus automatically re-routes messages to your team if you can't- or choose not to- respond.

JOIN OUR BETA

We're adding beta users as fast as we can. Check your email for your invitation.

We will never share your email address.

JOIN OUR BETA

We're adding beta users as fast as we can. Check your email for your invitation.

We will never share your email address.

JOIN OUR BETA

We're adding beta users as fast as we can. Check your email for your invitation.

We will never share your email address.