Hotline aggregates email, phone, SMS, IM, and conf call communication by and organizes it by customer. A single point of contact for the customer becomes a single point of action for you. No need to check multiple voicemail boxes, email, or log into multiple systems to see what's going on.
Hotline helps you stay on top of what you need to know. In one place you can see all email, SMS, and phone activity, customer by customer, you can find what's hot, get up to speed, quickly respond, assign to a team member, watch and collaborate as communication flow happens.
We've built Hotline.io to be the customer communication app for teams. It makes it easy to handle interactions with your customers, increases revenue and renewal rates by keeping your team fast and informed as they communicate with your customers. Like they are all customer ninjas.>
One number for INBOUND, OUTBOUND, and CONFERENCE calls. Give your customer a hotline.
Smart routing, assignment, escalation and rules lets you focus on the solution.
Simple mobile and desktop tools put the message where it needs to be, with context, faster.
Drag and drop coverage schedules, escalation rules, response time alert thresholds.
Transcribed calls become part of the thread, so no detail is lost.
SmartStatus automatically re-routes messages to your team if you can't- or choose not to- respond.